FAQ's

 What are your candles made of?

Our candles are made from a blend of Soy and Coconut wax. 

 

Where do you make your candles?

All candles are made by hand in my home in Toronto, ON.

 

How long do your candles last? 

As a result of the intricate shape of the candles, the burn time is shorter compared to others. The burn time is expected to be from 2-4 hours. 

 

Why does my candle look like it's sweating?

Candle "sweating" is something that is actually quite common in soy candles. Soy wax is sensitive to temperature changes, and given the nature of making candles, temperature changes happen frequently. The most important factor of candle sweating is that it does not impact the quality of the candle!

 

Do you accept returns? 

Typically, returns are not accepted. Because the candles are individually handmade, customers can expect slight imperfections. However, if you receive a product that is severely damaged or broken, please reach out via email. I will request you send the product back as you received it, and upon inspection I will resend a new candle. 

 

How long does it take to prepare an order for shipment?

Orders usually take 3-5 business days to prepare. However, shipping can take anywhere from 2-3 weeks. Delays can be expected during high volume times of the year. 

 

Do you ship internationally?

At the moment, I only ship to Canada and the United States.

 

Why is shipping at the price it is ?

Unfortunately, I don't have control over the shipping price. However, I try to compensate for this by not charging tax on the products.